Privacy Policy

Contact & Identity Data

Name, email address, phone number, and company name submitted through contact forms, project enquiry forms, or newsletter subscriptions.

Business Information

Details about your business, industry, project requirements, and budget shared during the enquiry or onboarding process.

Usage & Technical Data

IP address, browser type, operating system, pages visited, time on site, and referring URLs — collected automatically via server logs and analytics tools.

Communications Data

Emails, messages, meeting notes, and other correspondence exchanged between you and our team.

Payment Information

Billing details processed through our payment partners. We do not store card numbers or sensitive payment credentials directly.

Service Delivery

To respond to enquiries, onboard clients, and deliver the services you have engaged us for.

Communication

To send project updates, invoices, and service-related notifications.

Marketing

To send newsletters or growth insights — only with your consent. You may unsubscribe at any time.

Improvement

To analyse website usage and improve our services, content, and user experience.

Legal Compliance

To comply with applicable laws, regulations, and legal obligations.

Security

To detect, prevent, and address fraud, abuse, or security incidents.

Service Providers

Trusted third-party vendors (hosting, analytics, email delivery, payment processing) who process data on our behalf under strict data processing agreements.

Legal Requirements

When required by law, court order, or government authority, or to protect our legal rights and the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with prior notice.

Essential Cookies

Required for the website to function correctly. Cannot be disabled.

Analytics Cookies

Used to understand how visitors interact with our site (e.g., page views, session duration). Collected only with consent.

Marketing Cookies

Used to display relevant advertisements. Only activated with your explicit consent.

Enquiry / Contact Form Data

Retained for up to 3 years from the date of submission.

Client Project Data

Retained for the duration of the engagement plus 5 years for legal and audit purposes.

Newsletter Subscribers

Retained until you unsubscribe. Removed within 30 days of unsubscription.

Analytics Data

Aggregated and anonymised data may be retained indefinitely.

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.

Right to Restriction

Request that we restrict processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Withdraw Consent

Where processing is based on consent, withdraw it at any time without affecting prior processing.

Encryption

All data transmitted between your browser and our servers is encrypted using TLS/SSL.

Access Controls

Data access is restricted to authorised personnel on a need-to-know basis.

Secure Infrastructure

Our systems are hosted on enterprise-grade, ISO-certified cloud infrastructure.

Regular Audits

We conduct periodic security reviews and vulnerability assessments.